Frequently Asked Questions

Is Fonecare Intex authorised service center in Mumbai?

No. Fonecare is not an authorised service center for Intex mobiles in Mumbai. Fonecare ia also are NOT affiliated in any way with Intex. We are independent nationwide service center for repairs of Intex mobile phones which are not under warranty.

Will my warranty get void if repair at Fonecare?

Yes. Repairing your mobile phone at Fonecare will void the Company warranty. We suggest you get your mobile phone repaired at Authorised service center during warranty period.

Why should I repair my mobile with you?

We are one of the India's leading non-warranty Mobile Phone repair centres. We have been dealing with repairs on mobile devices for the last 12 years.
We offer a fast efficient repair service for all Mobile Phone. Most Mobile Phone repairs carry upto 1 Year warranty. Check Terms and Conditions for full details.

How much time will it take to repair my mobile?

We offer the best repair TAT in Mumbai when it comes to Panasonic mobile repairs. Mostly our repair TAT is :

• 2 Hours for Part replacement faults
• 24 Hours for Hardware related faults

For pick drop service, there will be an additional. Please not that at times it may take longer due to non availibility os spares, or some complex hardware problems.

Do you provide warranty on repairs?

Yes we do provide upto 1 Year Warranty on repairs as mentioned below

• One Year Warranty for LCD Replacement (No Liquid Damage)
• 30 Days Warranty for all other repairs
• No Warraty for all Liquid Damage and Tempered device Repairs.

Is there any minimum service charges even if the phone is not repaired?

We really do not charge repair fee unless we're able to repair! All that you pay out is really a tiny feeas mentioned below, which is to cover engineers' time and any parts used to attempt to repair the unit:-

• Rs.299/- for Smartphones
• Rs.399/- for Iphones, Ipads
• Rs.499/- for Laptops
• Rs.299/- for Camera and Camcoader
• Rs.499/- for Xbox

What kind of parts do you use for repairs?

We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing OEM parts from the same factories that produce the parts.

Do you repair completely broken mobile?

Yes. We can fix your broken mobile phone. We repair them and make it look new.

Do you repair Liquid damaged mobile phone?

Yes, we do repair Liquid damaged mobile. We have special tools and equipments to handle which helps us repair water logged mobile phone.

I have not purchased my mobile from India. Will you be still able to repair it?

Yes. We will repair any mobile phone purchased from any country. We can even help you unlock your mobile phone if it is Network locked.

I would prefer to bring my Mobile Phone in person, can I drop it off?

We have more than 50 collection centers in Mumbai and around 200 centers all accross India. You can visit any of the nearest center. Please find your nearest store at our Store Locator.

Following the repairs, you may either pick it up from the very same point or we can easily get it delivered at your door step..

My mobile is unrepairable. Will you buy it?

Yes, we do buy scrap and non working phones. We use these phones for our training institute.

How do I make payment?

We accept both Cash payment and cheque payment. In case of cheque payments, the Phone will be delivered only after realisation of cheque.

Will data on my mobile lost during repairs?

There is no loss of data if there is part replacement or hardware repairs. We endeavour to keep all data unless it is necessary to remove as a part of the repair. These repair usually include software problems. We always recommend customers to take a backup before submitting Phone for repairs.Fonecare is not responsible for any loss of data.

What if I am not happy with the service?

We work hard for your total satisfaction and definately will do all we are able to to make you pleased. Just give our company a phone call on our customer care number or drop us an e-mail and we'll be more than happy to help!

I am still unhappy, whom do I escalate the matter to?

Should you be this disappointed with our services, then the Top Management of the organization would want to learn about it. Please write an e-mail to complaint@phonecare.in. and become assured that the team shall do almost everything to make you smile.